Here's How To Get Help...
It's easy. Just fill out this form and hit submit
I'm really, really, REALLY obsessive about taking care of my clients ...and that's why I've implemented the system you're using now.
Also- check out the FAQ below this form to see if we've read your mind and answered your question before you even asked it! :)
As soon as you hit "submit", you'll be taken to a confirmation page. Your support request will be transmitted to our team and we will be in touch ASAP. Please note that customer service is available Monday - Friday 9AM-3PM PST
top Frequently Asked Questions
1. How can I talk with Josh Shipp or his staff?
2. How do I change my password for the YSU Masters Coaching Program?
3. How do I cancel my membership to YSU Masters Coaching Program?
4. How do I return the YSU Home Study Course for the 30 day guarantee?
other faq
Why doesn't my picture show up in my comments?
Upload a .jpg file under "my profile" -- Be aware that anyone who has their email address showing as their "display name" makes their email address public to everyone participating.
How do I change my display name?
To change your display name, simply login and look for the "Edit Your Profile" link shown in the upper left hand corner of the "Dashboard" page.
How do I change my password?
Please click the "My Profile" button located in the upper-right corner of your dashboard at YSUmasters.com
Can I share my username and password with other speaker friends?
No. All YSU licenses are for one participant only. This will be strictly enforced and IP addresses will be monitored.
How can I talk with Josh shipp or his staff?
If you have a comment, question or suggestion about a certain video or lesson, please make sure to put that comment under the video in the comment section and we will be happy to answer it there for all to see! This is a transparent community and we all learn from each other. Josh often responds to questions in the community. If you have a specific business proposal for Josh please email marc (at) joshshipp.com
When is the new course for the month added to YSU Masters Program?
A new training course is added every 30 days.
Audio/ Video problems:
1.All videos and downloads have been tested by us using a variety of browsers, over PC and Mac… and they work across those browsers and platforms.
2. The video and audio information contained in YSU can be quite large. You need to have a broadband connection (anything other than a modem) and a computer that less than 3 years old.
3. These files will probably will not work if you are on a 56k modem connection, and even using DSL many files can take a significant amount of time to load /play.
4. Be patient. Some files can take up to 45 minutes to download.
5. If still having AV problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.
6. For any problems, the variables can be large so before contacting us, be sure to try it using a different browser, a different computer or over a different network. Some browser or network security settings may prevent files from streaming or downloading.
7. If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the 'compatability' icon.
Streaming Difficulties:
1. Be patient. Some files can take up to 45 minutes to process.
2. Try letting the recordings load (hit mute) and walk away and do something else for a while. You can then go back later and watch it after the recording has loaded into the buffer cache.
3. Instead of streaming the recordings, try downloading them to your machine using the links below the video. After you download the videos, they should play uninterrupted on your machine.
4. Make sure you have the latest non-beta version of whatever audio and visual software is recommended you're using.
5. To view the .flv files, you need an FLV player. You can get one for free here (for both Mac and Windows). To view QuickTime files, get the free non-beta version of QuickTime located here
6. If you can get audio but no video when using QuickTime, be sure to hover your cursor over the video while listening. It will say "click to activate." Click and that should take care of that situation.
PDF Download Difficulties:
Some course materials is in PDF format and requires Adobe Reader to view. To download Adobe Reader go here: http://get.adobe.com/reader/
If you need Flash or a newer version of Flash, the video player will let you know and provide you with a link.
Media Download Difficulties
1. Be patient. Some files can take up to 45 minutes to process.
2. We have tested these files on Windows Vista, Windows XP, and Mac OS X Leopard. We've also tested it in Firefox, Internet Explorer, Safari, and Camino.
3. Be sure that you are RIGHT clicking on the link and saving the file by selecting "Save As" or "Download Linked File".
4. Make sure you are downloading these as .mp4 and not as .html files. You may need to rename the file to "something.mp4"
5. You must first click on the video from the main COURSE or ARCHIVED page. That will take you to the individual video page. Once you are on the video page, you will see the video… and you will also see download links for the actual video download link.
6. If you cannot get a file to download, try to download the same file using a different browser, a different computer or using a different network. If on a PC, try Internet Explorer or Firefox. If on a Mac, try Safari or Firefox or Camino.
7. If the files download as "scrambled characters," make sure that you are downloading the audio or video files and not downloading the html that accompanies the files. Try playing the files and then right clicking on them as they are playing. Then select "save as…"
8. Make sure you have the latest non-beta version of whatever audiovisual software you are using.
9. If using Windows XP try setting the hardware acceleration to "none." To do this go to your Windows Control Panel, click on Display; Next go to Settings – Advanced; Next open the Troubleshooting Tab; Note the setting for Hardware Acceleration and write it down. Slide the Hardware Acceleration to "None" Reboot and try again. (If it does not help, set it back to its original setting that you wrote down.) VISTA does not have this setting option. If it still doesn't work, shoot the PC and get a MAC.
Miscellaneous:
iPod
We do our best to supply videos in MP4 format. However, during the course there may be non-MP4's you want to convert for your iPod: This goes outside the scope of our tech support but we have had unverified reports that Videora (a free download program) easily converts both .flv and .mov videos to iPod ready MP4 format. (http://www.videora.com/en-us/Converter/iPod/)
Copyright
All information provided by Youth Speaker University is copyrighted and cannot be shared, reproduced or sold without YSU's written permission.
YSU Cancellation/ Refund Information
PHYSICAL PRODUCTS
YSU does have a 30 day money 100% back guarantee on all physical products shipped to your home. To request a refund do the following two things:
STEP 1. Send an email to support@ysu.zendesk.com requesting a refund within 30 days from your purchase.
STEP 2. Return ALL materials within the 30 day window to:
Marc Davis
Attn: YSU Return
6513 Lovely Creek Court
San Jose, CA 95123
Upon receiving your materials within the 30 day window, you will receive a full refund promptly. Please note that customer service is available Monday - Friday 9AM-3PM PST
COACHING MEMBERSHIP PROGRAMS
If you'd like to cancel your membership to one of our coaching programs, simply email support@ysu.zendesk.com or fill out the form above.
Cancel your membership anytime before your next billing period. We must receive your request to cancel prior to your billing period. Your billing period is the same time you signed up each month until you cancel. For example, if you signed up on the 17th each month you will be billed on the 17th. Please note that customer service is available Monday - Friday 9AM-3PM PST
SUPPORT:
You can submit a support ticket at: http://youthspeakeru.com/help/ or you can reach us at support@ysu.zendesk.com.
Please note that due to staff coverage, phone calls are not possible. We have created an email centric system.
Our customer service team is lead by Brooks Gibbs and will gladly accept Starbucks cards for his teams support services and real estate is welcome for those exceptional moments. :-) Please note that customer service is available Monday - Friday 9AM-3PM PST